Privacy Policy

Effective date: 07-Nov-2022

Last updated: 19-June-2025

This Privacy Policy describes how Eppok, located at 5 bis rue des Techniques, 42570 Saint-Héand, France (“we”, “us”, or “our”), collects, uses, and protects personal data when you visit or use our website https://polymer-flooding.com/ (the “Service”).
We are committed to protecting your privacy and ensuring the secure and lawful processing of your personal data, in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

Eppok
5 bis rue des Techniques, 42570 Saint-Héand, France
Email: admin@polymer-flooding.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Identification Data: Name

  • Contact Information: Email address, mobile phone number

  • Financial Information: Payment and billing details

  • Usage Data: Information on how you use the Service

  • Communication Data: Content you send or submit through forms or comments

3. How We Collect Your Data

We collect your personal data through:

  • Forms submitted by you (e.g. registration, contact, feedback)

  • Direct interactions on the website

  • Automated technologies (e.g. cookies and analytics tools)

  • Public sources, where legally permitted

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Performance of a contract (e.g. account management, payment processing)

  • Consent (e.g. newsletters, testimonials)

  • Legitimate interest (e.g. improving our service, security)

  • Legal obligation (e.g. compliance with financial or tax laws)

You may withdraw your consent at any time by contacting us.

5. Purposes of Processing

Your personal data is used for:

  • Creating and managing user accounts

  • Processing orders and payments

  • Providing customer support and collecting feedback

  • Publishing testimonials (with consent)

  • Internal administration and communication

  • Enabling user interaction and comments

  • Ensuring site security and functionality

We do not process your data for purposes incompatible with the above.

6. Sharing and Disclosure of Your Data

We do not sell your personal data. We may share it only with trusted third parties for specific purposes:

  • Analytics providers (e.g. Google Analytics)

  • Payment processors

  • Customer service platforms

Each third party is contractually obligated to safeguard your data and act only under our instructions.

We may disclose data if required by law, to defend our legal rights, or in the event of a merger or acquisition.

7. Data Retention

We retain your personal data for no longer than necessary:

  • Normally, up to 2 years after account termination or last contact

  • Longer if required by law or for legitimate interests (e.g. legal claims, tax purposes)

  • Aggregated or anonymized data may be stored indefinitely

8. Your Rights Under GDPR

You have the following rights:

  • Access: Know what personal data we hold

  • Rectification: Correct incomplete or inaccurate data

  • Erasure: Request deletion (“right to be forgotten”)

  • Restriction: Limit how we process your data

  • Objection: Object to processing, especially for marketing

  • Portability: Request your data in a structured, machine-readable format

  • Withdraw Consent: At any time, without affecting prior processing

  • Lodge a Complaint: With the French CNIL or another supervisory authority

To exercise your rights, contact us at admin@polymer-flooding.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and user experience

  • Understand user behavior via analytics

  • Remember user preferences

For detailed information, see our [Cookie Policy].

You can manage your cookie preferences through your browser settings or our cookie banner.

10. Security of Your Data

We implement technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is entirely secure. We cannot guarantee the absolute security of your data transmitted to us.

11. Third-Party Websites

Our website may include links to third-party websites not operated by us. We are not responsible for their content, privacy practices, or compliance. We encourage you to read their privacy policies before interacting with their sites.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. If required by law, we will seek your renewed consent. Continued use of the Service constitutes acceptance of the updated policy.

13. Contact / Data Protection Officer

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Eppok
Data Protection Officer
5 bis rue des Techniques, 42570 Saint-Héand, France
Email: admin@polymer-flooding.com